Daily Graphs Online: Technical Support

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Request Technical Support

To resolve most issues, we need to gather specific information about your account, computer setup, and the specific issue to be addressed. Please perform the following steps:

Select best answer from each drop-down menu;
Provide detailed information about the issue in the Description field;
Click the Report Issue button to send this information to us.

If a spam filter is applied to your incoming email, please enter as an exception. This will allow our reply to be delivered to your in-box.

The "Current Settings" displayed in the second half of this page is a summary of your computer operating system and browser settings. This information is included with your request for support, saving you the effort of providing this information. Click the "Learn more" link(s) to self-diagnose issue(s) with computer software and/or settings.

Note: if you change any of your settings, refreshing the page will not always detect them. Click this link instead: http://www.dailygraphs.com/service/minReqEmail.asp

*required fields


	User name: *

	Email address:* A customer service representative will contact you at this address.

	Type of issue:

	Frequency of issue:

	Location of computer:

	Internet connection type:

	Internet Service Provider:

	Anti-virus software:

	Firewall:

	Ad/Pop-up blocker:

	Toolbar add-on:

	Other Internet Tools/Utilities: press the Ctrl key to select multiple items

	Spreadsheet:

	Description of problem:* (please provide as much detail as possible and include the text of any messages that are displayed)

Your Current Settings:

Operating System (learn more)
Platform: Unknown

Browser (learn more)
AOL Browser: False
Browser Name: Generic crawler
Browser Version: 1
Browser Build: Property not checked for non-IE browsers
Browser Service Pack:

Browser Time Zone: You are Not detectable with JavaScript disabled
Browser Date Time: Not detectable with JavaScript disabled

Cookies (learn more)
Cookies Supported: False
Cookies Enabled: False

JavaScript Details (learn more)
JavaScript Supported: False
JavaScript Version: 0
JavaScript Enabled: Not supported with this browser

ActiveX Settings (learn more)
ActiveX Controls Supported: False
ActiveX Controls Enabled: Not applicable to this browser

Macromedia Flash Player (learn more)
Macromedia Flash Player Version: Not detectable with JavaScript disabled

Adobe Acrobat
Adobe Acrobat Version: Not detectable with JavaScript disabled

Internet Connection
Connection Speed: Not detectable with JavaScript disabled
Connection Type: Not available with your browser/platform
Proxy Connection: False

Display Settings (learn more)
Screen Resolution: 0x0
Screen Color Depth: Not detectable with JavaScript disabled