Technical Support Videos

For your convenience, we have created video tutorials to walk you through fixes for some of our most frequently experienced technical issues. If after watching a video, or if you do not see a video for your exact problem, please contact us for further support by filling out a technical request form.

• Are you experiencing slowness or having trouble viewing the website properly? Watch this quick video for step-by-step instructions on how to clear you browser?s cache.
  • Internet Explorer 7 - Clearing the Cache (1:34)
  • Internet Explorer 8 - Clearing the Cache (1.43)
• Having trouble logging into our website? We have put together a helpful video to show you some tips on resolving login problems.
  • Resolving Login Issues (0:51)
• Are some of the features on the charts not functioning properly? Maybe performing a quick software reinstall will help. Watch this video to see how:
  • Reinstalling the Chart Controls - Windows XP (4:06)
  • Reinstalling the Chart Controls - Windows Vista (3:32)
• Are you receiving a blank chart screen or having problems with functionality? Please watch this video for detailed instructions on how to configure your computer?s settings:
  • Internet Explorer 8 (XP) - Adjusting the Security Settings (2:54)
  • Internet Explorer 8 (Vista) - Adjusting the Security Settings (3:10)